Delivery and Returns Policies

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned. Your must return the item within 30 days of your purchase.

1. Please email info@fixyourskin.co.uk to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Improve Your Skin
440 Chester Rd North
Birmingham
B73 6RG
3. Include in your package a signed letter stating the reason for your return and the original receipt.

How To Return An Item

Items can not be returned if they have been opened.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is unopened and in its original packaging, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and any difference in price between the two items.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Debit Card
PayPal

Credit/Debit Card Charges

Your credit/debit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit/debit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Shipping Rates

FREE shipping on your first order.
£1.50 per item on all orders after your first free order.
£3.50 per shipment on multiple items (as many products) on on all orders after your first free order.
FREE on all order over £100.